Returns Policy - Fish Collection

1. Introduction

At Fish Collection, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist with a simple and transparent return process.

2. Return Conditions

To be eligible for a return, the item must meet the following conditions:

    • The return request must be made within 14 days from the date of delivery.
    • The item must be unused, in its original packaging, and in the same condition that you received it.
    • Proof of purchase is required.

3. Items Not Eligible for Return

Some items are excluded from our return policy:

    • Items on sale.
    • Customized or made-to-order items.
    • Personal hygiene products and other intimate items.

4. Return Procedure

To initiate the return process, follow these steps:

    1. The return must be made through the customer area on our website. Log in to your account and select the return option for the relevant order.
    2. After completing the online return form, our team will review your request and send detailed instructions on how to proceed with the return.
    3. Send the item to the following address:

Fish Collection
R. Dr. Coelho de Carvalho 8,
8400-258 Ferragudo – Portugal

5. Shipping Costs

    • If the return is due to a defect in the product or an error in shipping, Fish Collection will cover the shipping costs.
    • For returns for other reasons, the shipping costs will be the responsibility of the customer.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved:

    • The refund will be processed automatically to your original method of payment within 7 to 10 business days.

7. Exchanges

    • If you wish to make an exchange (e.g., for a different size or color), please contact our customer support team. The exchange will only be processed after receiving and inspecting the returned item.
    • The same timelines and conditions apply to exchanges as to returns.

8. Contact

For further questions about our Returns Policy, please contact our customer support team via email: shop@fishcollection.store.

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