{"id":3422,"date":"2024-08-29T14:50:11","date_gmt":"2024-08-29T14:50:11","guid":{"rendered":"https:\/\/fishcollection.store\/?page_id=3422"},"modified":"2024-08-29T14:52:46","modified_gmt":"2024-08-29T14:52:46","slug":"exchanges-and-returns","status":"publish","type":"page","link":"https:\/\/fishcollection.store\/en\/trocas-e-devolucoes\/","title":{"rendered":"Returns and exchanges"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3422\" class=\"elementor elementor-3422\">\n\t\t\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-33a3529 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33a3529\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d5e2f9f\" data-id=\"d5e2f9f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-fcb9f0e elementor-widget elementor-widget-text-editor\" data-id=\"fcb9f0e\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"moddev\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Returns Policy - Fish Collection<\/h2><h3>1. Introduction<\/h3><p>At Fish Collection, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist with a simple and transparent return process.<\/p><h3>2. Return Conditions<\/h3><p>To be eligible for a return, the item must meet the following conditions:<\/p><ul><li style=\"list-style-type: none;\"><ul><li>The return request must be made within 14 days from the date of delivery.<\/li><li>The item must be unused, in its original packaging, and in the same condition that you received it.<\/li><li>Proof of purchase is required.<\/li><\/ul><\/li><\/ul><h3>3. Items Not Eligible for Return<\/h3><p>Some items are excluded from our return policy:<\/p><ul><li style=\"list-style-type: none;\"><ul><li>Items on sale.<\/li><li>Customized or made-to-order items.<\/li><li>Personal hygiene products and other intimate items.<\/li><\/ul><\/li><\/ul><h3>4. Return Procedure<\/h3><p>To initiate the return process, follow these steps:<\/p><ol><li style=\"list-style-type: none;\"><ol><li>The return must be made through the customer area on our website. Log in to your account and select the return option for the relevant order.<\/li><li>After completing the online return form, our team will review your request and send detailed instructions on how to proceed with the return.<\/li><li>Send the item to the following address:<\/li><\/ol><\/li><\/ol><p><strong>Fish Collection<\/strong><br \/>R. Dr Coelho de Carvalho 8,<br \/>8400-258 Ferragudo - Portugal<\/p><h3>5. Shipping Costs<\/h3><ul><li style=\"list-style-type: none;\"><ul><li>If the return is due to a defect in the product or an error in shipping, Fish Collection will cover the shipping costs.<\/li><li>For returns for other reasons, the shipping costs will be the responsibility of the customer.<\/li><\/ul><\/li><\/ul><h3>6. Refunds<\/h3><p>Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved:<\/p><ul><li style=\"list-style-type: none;\"><ul><li>The refund will be processed automatically to your original method of payment within 7 to 10 business days.<\/li><\/ul><\/li><\/ul><h3>7. Exchanges<\/h3><ul><li style=\"list-style-type: none;\"><ul><li>If you wish to make an exchange (e.g., for a different size or color), please contact our customer support team. The exchange will only be processed after receiving and inspecting the returned item.<\/li><li>The same timelines and conditions apply to exchanges as to returns.<\/li><\/ul><\/li><\/ul><h3>8. Contact<\/h3><p>For further questions about our Returns Policy, please contact our customer support team via email: <a href=\"mailto:shop@fishcollection.store\" target=\"_blank\" rel=\"noopener\">shop@fishcollection.store<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-1c5b45f5 elementor-section-height-min-height elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-items-middle\" data-id=\"1c5b45f5\" data-element_type=\"section\" data-e-type=\"section\" 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shop<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-37f5630b elementor-widget elementor-widget-text-editor\" data-id=\"37f5630b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW75066358 BCX0\">Each product from <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW75066358 BCX0\">FishCollection.Store<\/span><span class=\"NormalTextRun SCXW75066358 BCX0\"> is a celebration of the beauty and mystery that reside in the salty waters of our planet.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div 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>\n\t\t\t\t\t\tShop\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/a>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Devolu\u00e7\u00f5es &#8211; Fish Collection 1. Introdu\u00e7\u00e3o Na Fish Collection, a satisfa\u00e7\u00e3o dos nossos clientes \u00e9 a nossa prioridade. Caso n\u00e3o esteja totalmente satisfeito com a sua compra, estamos dispon\u00edveis para ajudar com um processo de devolu\u00e7\u00e3o simples e transparente. 2. Condi\u00e7\u00f5es para Devolu\u00e7\u00e3o Para ser eleg\u00edvel para uma devolu\u00e7\u00e3o, o artigo deve cumprir [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-3422","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Trocas e Devolu\u00e7\u00f5es - FishCollectionStore<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fishcollection.store\/en\/exchanges-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Trocas e Devolu\u00e7\u00f5es - FishCollectionStore\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Devolu\u00e7\u00f5es &#8211; Fish Collection 1. 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